aku4d Privacy Policy – User Data Protection
This document explains how aku4d collects, uses, stores, and protects users' personal data. Your privacy is our priority, and we are committed to managing information transparently and responsibly.
What information do we collect from users?
When you register and use the aku4d platform, we collect several types of data necessary to operate the service properly. This data is collected directly from you as well as automatically through your use of the platform.
Data provided directly by the user
- Account information: full name, email address, phone number, date of birth, and the password created at registration.
- Payment information: account holder name, bank account or e-wallet number (GoPay, Dana, OVO), and transaction history in Rupiah (IDR). We do not store credit card numbers directly.
- Verification identity: identity documents that may be requested for the account verification process in accordance with the platform's security procedures.
Data collected automatically
- Device and browser data: device type, operating system, browser type, screen resolution, and IP address.
- Usage data: pages visited, visit time, session duration, features used, and interaction patterns on the platform.
- Cookies and similar tracking technologies: used to store user preferences and improve the experience of using the platform.
How is user data used?
Data collected by aku4d is used solely for legitimate purposes relevant to the services we provide to users in Indonesia. We do not use data for purposes unrelated to platform operations.
The primary purposes for using data include: processing registration and account verification, facilitating deposit and withdrawal transactions in IDR, sending important service notifications, improving platform quality based on usage patterns, and detecting and preventing fraudulent activity or account misuse.
In some cases, we also use data to send promotional information or service updates. Users can opt out of marketing communications at any time through their account preference settings or by contacting the aku4d support team.
How are cookies used on this platform?
aku4d uses cookies — small text files stored on the user's device — to enhance the functionality and experience of using the platform. Cookies allow the system to remember user preferences, keep login sessions active, and understand how users interact with various features.
Several types of cookies are used: session cookies that are temporary and automatically deleted after the browser is closed, persistent cookies that are stored longer to remember preferences, and analytics cookies that help us understand usage patterns in aggregate without identifying individual users.
Users can control or disable cookies through their browser settings. However, please note that disabling certain cookies may affect platform functionality, such as requiring you to log in again each time you visit the platform.
How securely is my data stored?
User data security is a core commitment of aku4d. All collected data is stored using industry-standard encryption to prevent unauthorized access. Our security systems are updated regularly in line with best practices in digital information security.
Access to user data is restricted to personnel who require it to operate the platform's services. All access is recorded in an audit log for monitoring and investigation purposes if needed.
Although we implement comprehensive security measures, no security system can guarantee absolute protection against all threats. Users are therefore also encouraged to keep their account credentials confidential and to report immediately if they suspect a data breach.
Sharing data with third parties
aku4d does not sell or rent users' personal data to third parties for commercial purposes. Data may only be shared with third parties in very limited situations: payment service providers that help process IDR transactions, technical infrastructure providers bound by confidentiality agreements, or when required by applicable law in Indonesia. In all such cases, data is shared only to the minimum extent necessary.
What are users' rights regarding personal data?
As a user of the aku4d platform, you have a number of rights over the personal data we hold. We respect these rights and provide clear channels for submitting data-related requests.
- Right of access: users have the right to request a copy of the personal data we hold in connection with their account.
- Right to rectification: users may request corrections to inaccurate or incomplete data through the account settings page or by contacting the support team.
- Right of erasure: users may request the deletion of their personal data, with the note that some data may need to be retained for legal or financial purposes for a certain period of time.
- Right to object: users may object to certain ways their data is used, including for marketing purposes.
- Right to portability: in certain situations, users may request their data in a machine-readable format for transfer to another service.
To submit a request regarding the rights above, contact the aku4d team by email at [email protected]. We will process requests within a reasonable timeframe and provide a clear response.
Privacy policy updates
aku4d reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable legal requirements. Significant changes will be communicated to users via notifications on the platform. Users are encouraged to check this page periodically to stay up to date on how we manage data.
Questions about your privacy or account data?
The aku4d team is ready to help answer questions about our privacy policy, data management, or requests related to account information. Contact us or visit the FAQ for quick answers.